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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Eduardo Lopez

Eduardo Lopez

February 24, 2026

5  out of  5
rating by Eduardo Lopez
"My experience with Andrea Walton State Farm has been pleasing. Questions and concerns that I've had have been addressed in timely manner and I am thankful of their service!"
We responded:
"We strive to be the best in Ellis County with early hours, late hours and always here to meet for hot chocolate or coffee! We are grateful for your family and the positive feedback for the team! Thank you Eddie - we are always here for you in person, by text, email or chat!

-Andrea
(Cayla, Aryn, Lynne, Jennifer, Luke)"
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Kevin Roberts

February 21, 2026

5  out of  5
rating by Kevin Roberts
"They do everything they can to help. It’s like
talking to family when I have a issue."
We responded:
"Kevin - you ARE family, we always are here for you and the other, more significant Andrea! Andreas stick together! :D

-Andrea, Cayla, Aryn, Luke, Jennifer, Lynne"
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Lady Mayfield

February 16, 2026

5  out of  5
rating by Lady Mayfield
"I had a bit of a “crisis” today when I urgently needed to make a payment and couldn’t get my bank account set up properly on the State Farm website. Aryn was absolutely amazing! She walked me through every single step of the setup process with so much patience and clarity. She didn’t rush me at all and made sure I understood how to manage my account going forward — including how to make changes if I need to in the future.
Her professionalism, kindness, and willingness to go the extra mile turned a stressful moment into a smooth and easy experience. Exceptional customer service like hers is hard to come by. Thank you, Aryn, for being so helpful and reassuring when I truly needed it!
Highly recommend, State Farm!"
We responded:
"Ms. Mayfield, you are part of our State Farm family- we are always here for you to solve a crisis or CELEBRATE your accomplishments and special moments!!
I will pass along your accolades and we know how busy you are, our gratitude is sincere for you taking time to share this experience!! Warmly,

Andrea
(Cayla, Aryn, Luke, Jennifer, Lynne) "
Profile photo of Clare Martin

Clare Martin

February 10, 2026

5  out of  5
rating by Clare Martin
"They are great helped me same day!!!!"
We responded:
"Clare- thank YOU for your 5 star review and our visit this am. We are always here for you. We open early and enjoy coffee early with customers. Stop by anytime!!!

-Andrea"
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Kathy McGuire

February 6, 2026

5  out of  5
rating by Kathy McGuire
"I will tell everyone about state Farm. You have been a God sent
May God bless all of you."
We responded:
"Thank you Kathy for your sweet words!! It is our pleasure to be here for you!!!
-Andrea
(Cayla, Luke, Aryn, Jennifer, Lynne) "
Profile photo of Chase Robinson

Chase Robinson

February 6, 2026

5  out of  5
rating by Chase Robinson
"I talked to Luke this week and he was extremely helpful! He helped me look at different insurance plans and was very patient and informative. Didn't take much time at all, and would definitely recommend!"
We responded:
"Chase,
Luke is always looking for the best discounts and savings. He cares about you and your family. We are thankful you took the time to share your story. Thank you!!
-Andrea
(Luke, Cayla, Aryn, Jennifer, Lynne) "
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Antonio Morris

January 27, 2026

5  out of  5
rating by Antonio Morris
"I called looking for new auto insurance. Everyone was very helpful and got me and my family exactly what we needed without hesitation. Thank you!"
We responded:
"Mr Morris, we are always here for you! It is our pleasure to serve your family!
Thank you for sharing your experience with the team.
-Andrea
(Cayla, Luke, Aryn, Jennifer, Lynne) "
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Morning Dew Media

January 21, 2026

5  out of  5
rating by Morning Dew Media
"Andrea Walton and her team , in particulare Luke at State Farm definitely make you feel like the center of their universe. They always answer the telephone (or texts), are personable, listen well, are highy responsive, and timely. We have been customers for well over 15 years. Luke is a new addition to the team and is knowledgeable as well as polite, not to pushy, yet informs you of their products. Call for all of your needs."
We responded:
"Thank you for the glowing review! We are grateful for YOU, your service to the community and to celebrate all the milestones with your family! "
Profile photo of Leslie Deen

Leslie Deen

December 18, 2025

5  out of  5
rating by Leslie Deen
"Andrea has been an amazing board member for the Children’s Advocacy Center in Ellis County. She is an incredible connector of people and is passionate about her community! Thank you Andrea, for always being generous to support our mission. She most recently sponsored our partner Christmas Party to honor the men and women who fight child abuse in our community."
We responded:
"Thank you Leslie for your leadership serving the entire community- it has been a blessing to see front row how closely knit the partnerships of community work- law enforcement, county roles and school leaders all laser focused on safety and families. It is our honor.
-Andrea
"
Profile photo of Robin Blakney

Robin Blakney

December 16, 2025

5  out of  5
rating by Robin Blakney
"Competent, friendly, service-oriented, patient"
We responded:
"Thank you Robin! We are here for you - appreciate your vote of confidence. That means so much to us!!
Andrea
(Cayla, Aryn, Luke, Lynne, Jennifer) "
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Alexis Diaz

December 13, 2025

5  out of  5
rating by Alexis Diaz
"Aryn was so helpful to my husband and I the other day to add my new vehicle onto our current policy. We were in a hurry because the dealership needed the binder to be able to purchase the vehicle and Aryn went above and beyond to ensure we were able to pick up our vehicle that same night. She explained all of our options so simply and patiently with me and made sure I understood everything. She even got us certain discounts that were very simple to attain. We will be with the Walton family with State Farm forever! We appreciate the high level of customer service, transparency, and efficiency."
We responded:
"Alexis, that’s exactly what we strive for!! We have your back and are here for you when life is tense and crazy!! Aryn cares deeply and works hard! We are so grateful you are part of our State Farm family! Cheers to a New Year!! Thank you,
-Andrea
(Aryn, Cayla, Luke, Jennifer, Lynne) "
Profile photo of Briison Camp

Briison Camp

December 1, 2025

5  out of  5
rating by Briison Camp
"Great people, take care of me very well I’ve never had a problem going to them about anything,aryn is my agent and the best agent I could ask for I don’t regret letting State Farm Andrea Walton’s office take care of me get with them!.."
We responded:
"Briison,
We are so thankful for YOU! Aryn cares deeply, we are thrilled she has taken good care of you! We are here for a lifelong relationship, watching your discounts grow! Thank you for taking time to share good news!!
- Andrea
(Cayla, Aryn, Jane, Jennifer, Lynne, Luke) "
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Christine Spera

November 5, 2025

5  out of  5
rating by Christine Spera
"I have been with Allstate since 1982. Due to the continued decline in customer service at the agency I was with (the same one from 1982, by the way, that changed ownership a few times over the 43 years since I joined), I made a phone call to a local Red Oak State Farm agency. I might have stayed with Allstate, except I was informed that the current agency owner had to "approve" my leaving him for another Allstate agency....okay...weird and dumb in my opinion. Within hours of calling Andrea Walton's agency, I had quotes for all 5 policies I needed and within 2 more days became a customer. The 2 ladies I dealt with at Andrea Walton's State Farm agency are gems in the customer service world. Give them a raise, Ms. Walton!!! :-)"
We responded:
"Thank you so much for the kind words - we provide excellent service and that means sharing truth. Sometimes that is not always what people want to hear - but we want to shoot straight. We will be here for you - to protect your entire life. I"ll make sure the "raise" suggestion gets forwarded to the HR dept.... OH WAIT - that's me! :)
They are wonderful and care deeply and passionately for what they do!
-Andrea
(Cayla, Jane, Aryn, Jennifer, Lynne)"
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Bobby Winbush

October 6, 2025

5  out of  5
rating by Bobby Winbush
"This lady is amazing- helped me in the parking lot!! I didn’t have to get out my car! It is a pleasure doing business with another Veteran."
We responded:
"Thank YOU for your service! We are here for you- especially on a gorgeous day in the parking lot! We appreciate your detail and your kindness! Thank you Bobby!
-Andrea
( Cayla, Aryn, Jane, Jennifer, Lynne) "
Profile photo of David Malone

David Malone

September 29, 2025

5  out of  5
rating by David Malone
"Amazing office- personal service - always friendly and cheerful. It is unique to find an office willing to go this far above and beyond. They have been helpful with so many areas beyond insurance---- a wonderful resource;!"
We responded:
"David,
Thank you for sharing your experience and kind words! We are grateful to serve you!
-Andrea
(Cayla, Aryn, Jennifer, Lynne, Jane) "
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Cindy D

September 22, 2025

5  out of  5
rating by Cindy D
"Andrea Walton (State Farm) always supports the Ovilla Service League with time and finances. This directly supports our community police and fire departments. Thank you Andrea."
We responded:
"Cindy, we are grateful, from deep
in our hearts ( and deep rooted family ties!) to celebrate the Ovilla Service League alongside their love and generosity to first responders!

-Andrea

Cayla, Jane, Jennifer, Lynne, Aryn "
Profile photo of Kimberly Case

Kimberly Case

September 22, 2025

5  out of  5
rating by Kimberly Case
"Thank you for your 20 year support of the Ovilla Service League. Your support of our first responders is deeply appreciated! Kimberly Case"
We responded:
"We are honored to be part of an amazing group of leaders and first responders!!! Thank YOU for first class care and leadership over Ovilla! "
Profile photo of Deborah Kennedy

Deborah Kennedy

September 17, 2025

5  out of  5
rating by Deborah Kennedy
"Andrea Walton - State Farm Insurance Agent supports the Ovilla community with generous donations to the Ovilla Service League for fund raisers for the Ovilla First Responders. Thank you!"
We responded:
"We are honored to be supporting the police and fire of Ovilla for over 20 years!!! Thank YOU!!"
Profile photo of Joani Monday

Joani Monday

August 26, 2025

5  out of  5
rating by Joani Monday
"Andrea is our agent for our general liability policy. Andrea is very knowledgeable, and she has a great team working with her. Cayla is so kind, professional, and helpful. We definitely appreciate them!"
We responded:
"We are so grateful for your compliments, knowing the excellence and focus on the customer that you deliver! Cayla is amazing, and our entire team enjoys watching your business thrive!
-Andrea
(Cayla, Jane, Nia, Aryn, Jennifer, Lynne and Lisa)"
Profile photo of Michael Mitchell

Michael Mitchell

August 17, 2025

5  out of  5
rating by Michael Mitchell
"I moved from Seattle, WA to Dallas, TX the beginning of March 2024. I had state farm in WA and found Andrea firm here in Texas they are truly genuine people who will go out of their way to take care of you. They treat you like family not a number very honest people."
We responded:
"Thank you Michael, we are always here for you! Our goal is to smoothly transition everyone moving to ensure all your discounts follow you!
-Andrea
(Cayla, Aryn, Nia, Jennifer, Lynne, Jane and Lisa) "
Profile photo of Clifford Patterson

Clifford Patterson

August 14, 2025

5  out of  5
rating by Clifford Patterson
"These agents are first class. They really make one feel very comfortable and their knowledge is first class."
We responded:
"Thank you Cliff- YOU are first class in our book! Grateful for our time with you!!"
Profile photo of Daniel Plata

Daniel Plata

August 8, 2025

5  out of  5
rating by Daniel Plata
"Andrea and her team are

awesome. When other insurers didn't come through, Andrea and her team did. Highly recommend."
We responded:
"Daniel, we are so grateful for your compliment! We LOVE serving your family near and across the pond! You make it easy and we are always here for you!
-Andrea
(Cayla, Lynne, Jennifer, Nia, Aryn, Jane and Lisa)"
Profile photo of Gregg O

Gregg O

August 1, 2025

5  out of  5
rating by Gregg O
"The Walton agency always takes good care of me and Cayla is an absolute dream to work with."
We responded:
"Greg - thank YOU for the kind words! Cayla is genuinely serving from the heart! She makes it simple and we always train to help us all be our BEST for you!
thank you again!
Andrea
(Cayla, Aryn, Jane, Nia, Lisa, Jennfer and Lynne!)"
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Susan S.

July 28, 2025

5  out of  5
rating by Susan S.
"Would highly recommend this agency. I have been a State Farm customer for over 30 years in several states and found this agency to go over and above to help service my many policies. Recently had a situation with a young driver having several accidents. They took the time to go through my policies and find the best solution and least expensive rate for my son. They worked around my busy schedule to meet with me and make a stressful situation less stressful. There are so many companies and agents to choose from in Texas. This is an agency that cares."
We responded:
"Susan, we are always here for you. Options and discounts are very important to your pocketbook, but also the protection of your young drivers. Thank you for an amazing compliment, we are honored to serve your family knowing how much you care and serve the community! Thank YOU!
-Andrea
(Cayla, Aryn, Jane, Jennifer, Lynee, Nia and Lisa)"
Profile photo of Sue Ann Bess

Sue Ann Bess

July 27, 2025

5  out of  5
rating by Sue Ann Bess
"State Farm=for the people they serve.
They are the Best!!!"
We responded:
"Sue Ann - YOU make it so easy to serve you! Thank you for the compliment, and shout out to our team - they care and make it personal!

Thank you!
Andrea
(Cayla, Jennifer, Lynne, Aryn, Jane & Lisa)"